Ethnicvibes lays here its terms and conditions for all those who are willing to access its website or shop from it. All such conditions should be read, understood and accepted. Please go through the following points for consideration:
Time Limit for Cancelling an Order
If you want to cancel an order, it is to be done within 48 hours. If this timespan exceeds and the order is already shipped, no order cancellation request would be accepted from our end. In that case, the customer has to receive the order at his/her address.
Replacing or Refunding a Product
We do not refund for any type of order delivered from our end. However, we would accept refund request only if we find that the product we have delivered is a wrong one or contains a different color or. In that case, the wrong product delivered from our end should be sent to us. Thereafter, we will check and confirm the actual reason of refund stated from your end. If we consider it a valid one, we would proceed with the refund process.
Returning a Used Product
Ethnicvibes keeps all fresh products in its stock. So, there is no question of delivering used items from our end. Hence, we would not accept any return request for a used product from the customer.
Refunding a Damaged Product
In case we proceed to refund for a product delivered from our end, be it for being damaged or inappropriate, we would pay back only the product price and not the shipping charges. In other words, we will refund only the cost of the product. However, we never send damaged or wrong items from our end since we consider customer loyalty the most precious.